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POTENTIAL
CLIENTS: RISK FREE TRIAL | CONTACT US
210,000+ Shoppers Nationwide
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Client: Centex Homes
Market: Construction, Homebuilding
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We have achieved as much as a 25% increase in close rates. 2004-2005 were banner years. We also locked up the JD Power award in customer service.
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Client: Bass Pro Shops
Market: Retail
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We developed a new secret shopping program using AboutFace. We changed from a quantitative report that was not easy for our people to understand, to one that gives loads of information on the sales process and allowed accountability for each department monthly.
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© 2007 AboutFace™ / The Secret Shopper Company
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AboutFace™ uses the frontline measurement tool secret or mystery shopping to help companies and teams reach their full potential. Our secret shopper programs effectively allow clients to hold a mirror up to their business, urging them to look inward and discover all that is good and not so good about how they operate. Second, our services equip our clients with the tools, guidance and support to help them capitalize on their organization's strengths and minimize or eliminate their weaknesses.
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