Introducing the world's most intelligent, flexible, robust and easy to use customer experience and field research analytics system...ARCHIE™.

If you direct customer or employee feedback, mystery shopping, compliance or research for your organization, ARCHIE™ will make you look like a rock star. AboutFace™ is the first and only company to combine mystery shopping, performance management, marketing research and full-loop feedback into a single, integrated platform.

Intelligent
As surveys, mystery shops and feedback begin pouring in, your first question will be, "What does it all mean, and how do I make use of this?" ARCHIE's design and functionality incorporates tactics for users to take action on the results.

• Executive Dashboards assure top line insights are relayed with a quick glance
  
  
• Powerful standard reporting meets 90% of clients' reporting needs, reducing the cost of custom reports
  
  
• Requests for Action on measures and feedback to reinforce accountability
  
  
• Best Practices Center encourages sharing and high achievement
  
  
• Hi-Low and Wow-Oops trending separate the best from those that need more support
  
  
• Re-certification Triggers for under-performers help to reinforce standards and increase scores
  
  
• Loyalty Triggers reinforce positive behaviors through fun, engaging Spin2Win™ rewards platform
  
  
• Badges attached to profiles recognize high performers without the necessity of expensive rewards programs
  
  
• The Account Management Panel puts 85% of the system at your administrator's fingertips
  
  
• The Customization Center enables clients to create and save their own reports
  
  

Flexible & Customizable
Clients have access to customizable dashboards and reports. Logos, profiles, surveys, displays, exports and features can all be tailored to create your own personalized reporting, performance and analytics system.

Anyone can use the system from a single associate who simply views his individual survey or mystery shop scores, to a strategic intelligence professional in need of information on competitors, products and pricing, to the CEO of a Fortune 1000 company who needs to assure alignment with the customer or sales organization of the business.

ARCHIE™ was built to give each user exactly what they need to succeed.

Robust
Built on a secure, Microsoft OPEN platform, ARCHIE™ comes with automated location verification, mobile auditing, panel management, fraud detection, globalization, integrated training modules, certification builder and an account management panel that allows the administrator to work quickly and effectively.

ARCHIE™ is a SaaS-based delivery, so there is less hassle and set-up; it is always up to date with the latest release, and there is no IT budget needed.

The Acceleration Marketplace was built to meet our clients' evolving needs to expand into other services with a few clicks on the keyboard.

Easy to Use
The most important characteristic about ARCHIE™ is that it is simple and fun. Take a look at a few of the features that bring it to life:

• Effortless way to invite new users
  
  
• Simple profile and user validation set-up
  
  
• Easy configuration of roles and permissions
  
  
• Easy navigation in words and icons
  
  
• Intuitive use of features so less time is spent on training people how to use the system
  
  
• Lots of prompts and information to help people understand the full use of the site
  
  
• Visual, colorful and inviting graphs and performance ticker
  
  
• Geospatial mapping and so much more...
  
  

For more information, please speak with an AboutFace Business Development representative at 877.770.8585.