Secret Shopping On-Demand™ - Franchise
If your company has franchisees, you probably grapple every day with questions like these:
- Are they consistently adding to the value of the brand?
- Are they following the terms of their franchise, dealer or distributor agreement?
- Are they putting the company and other owners at risk?
- How can I ensure that our customers are getting the same high standard of service whether they're in Boise or Boca Raton?
The answer to all your questions: AboutFace's Secret Shopping On-Demand™ program for franchises.
The benefits over a traditional secret shopping program:
- Skin the interface as your own.
- Create your own evaluation types.
- Set your own price.
- Recoup your investment.
- Assure owners are evaluated on indicators important to the entire brand.
- Maintain an awareness of service, sales and operating habits.
- Easy to enroll interface where you can pay or they can pay for the services they receive.
- Doesn't tie up your cash flow.
With Secret Shopping On-Demand™ for franchises, you have the flexibility to shop all your franchisees or target only those you suspect of non-compliance. Our undercover shoppers will literally be your eyes and ears on the ground, a powerful part of your arsenal to keep abreast of what's going on with your partners. You'll have the opportunity to reward franchisees for excellence and provide additional support and resources for those who don't measure up.
