Executive
Paige Hall, founder and CEO of AboutFace™, is an acknowledged innovator among her contemporaries. Her passion, sense of humor, discipline and creativity combine to make her a favorite in the business community. Under her dynamic leadership, AboutFace™ has evolved from a company providing secret shopping and customer experience research to a respected leader in customer experience insight, innovation and strategy. Clever, pioneering services like Secret Shopping On-Demand™, Customer Experience Profile & Action Plan, Guestumentaries™, Spin-to-Win and AboutFace Education™ are but a few of her visions that have become reality. View Paige's complete profile...
Performance Development
Terena Campagna, President and Subject Matter Expert at AboutFace™ is the architect of ACES, Advanced Customer Experience Strategy and a leader in the area of customer experience. Campagna specializes in crafting custom performance improvement solutions that will impact clients' frontline, management and leadership teams. During her tenure, AboutFace™ has helped clients face and overcome performance challenges through a unique array of development services. View Terena's complete profile...
Business Solutions & The A.gen.cy
Jane Edwards-Hall is currently Vice President of Business Solutions and Managing Director of Market Research for AboutFace™. Edwards-Hall is an experienced General Manager and market research professional whose career has spanned five countries (UK, Greece, Czech Republic, Hungary and now the United States) over the past 22 years.In the market research world, Edwards-Hall's broad experience has covered a myriad of industry sectors including retail, automotive, hospitality, financial, consumer goods, healthcare and logistics. View Jane's complete profile...
Operations
Dr. Rachel Stansel, Director of Operations, leads the AboutFace™ Logistics and Quality Control departments and serves a liaison between the Operations and Client Services teams. Stansel joined AboutFace™ in 2007 as a member of the Quality Control team and quickly rose through the ranks to oversee and direct the implementation of order distribution while ensuring top quality control standards are maintained. With a Ph.D. in the sciences, she is able to systematically evaluate and eliminate potential "dissatisfiers" to assure client expectations are not just met but consistently exceeded.
Information Systems
Angie Hullett, Vice President of Information Systems, joined AboutFace™ in 2006. She oversees all of the company's information systems, web sites and technological assets. After graduating from Huntingdon College with a Bachelor's degree, she worked in Records Management and Database Administration at CH2M Hill, an environmental engineering company. In 1997, Hullett joined the staff of Montgomery Water Works & Sanitary Sewer Board as a Database/Web Administrator. In that position, she worked with all areas of the utility's operation, developing proprietary information systems, administering an Enterprise Asset Management System and maintaining all of the organization's web sites.
Marketing/Public Relations
Leigh Trapp, an AboutFace™ executive partner, heads up the Marketing and Public Relations Department. With over 24 years of experience in the fields of broadcasting, advertising and marketing, Trapp brings her expertise to direct AboutFace's marketing program and serves as a consultant for the company's numerous new media projects.
In the 1980s and early '90s, Trapp served as general manager for a variety of radio stations across the Southeast. As the youngest female general manager in the US, she became a specialist in starting up new stations and in turning around stations in economic crisis.
