Executive
Paige Hall, founder and CEO of AboutFace™, is an acknowledged
innovator among her contemporaries. Her passion, sense of humor,
discipline and creativity combine to make her a favorite in the
business community. Under her dynamic leadership, AboutFace™
has evolved from a company providing secret shopping and customer
experience research to a respected leader in customer experience
insight, innovation and strategy. Clever, pioneering services like
Secret Shopping On-Demand™, Customer Experience Profile &
Action Plan, Guestumentaries™, Spin-to-Win and AboutFace Education™ are
but a few of her visions that have become reality. View Paige's complete profile...
Terena Campagna, President of AboutFace™ Corp., leads the company's Customer
Experience Consulting Division. Drawing upon her extensive expertise in organizational
development and customer experience planning, Ms. Campagna helps clients
understand their existing competitive climate and place the customer at the center of
every key business decision. By developing customer-centric strategies, AboutFaceTM
clients differentiate themselves from the competition and increase customer loyalty.
Ultimately, customer and employee retention translates into predictable increases in profit
and growth. View
Terena's complete profile.
Business Solutions
& The A.gen.cy
Jane Edwards-Hall is currently Vice
President of Business Solutions and Managing Director of Market
Research for AboutFace™.
Edwards-Hall is an experienced General Manager and market research
professional whose career has spanned five countries (UK, Greece, Czech
Republic, Hungary and now the United States) over the past 22 years.In
the market research world, Edwards-Hall's broad experience has covered
a myriad of industry sectors including retail, automotive, hospitality,
financial, consumer goods, healthcare and logistics. View Jane's complete profile...
Operations
Dr. Rachel Stansel, Director of
Operations, leads the AboutFace™
Logistics and Quality Control departments and serves a liaison between
the Operations and Client Services teams. Stansel joined AboutFace™ in 2007 as a member of
the Quality Control team and quickly rose through the ranks to oversee
and direct the implementation of order distribution while ensuring top
quality control standards are maintained. With a Ph.D. in the sciences,
she is able to systematically evaluate and eliminate potential
"dissatisfiers" to assure client expectations are not just met but
consistently exceeded.
Information Systems
Angie Hullett, Vice President of
Information Systems, joined AboutFace™
in 2006. She oversees all of the company's information systems, web
sites and technological assets. After graduating from Huntingdon
College with a Bachelor's degree, she worked in Records Management and
Database Administration at CH2M Hill, an environmental engineering
company. In 1997, Hullett joined the staff of Montgomery Water Works
& Sanitary Sewer Board as a Database/Web Administrator. In that
position, she worked with all areas of the utility's operation,
developing proprietary information systems, administering an Enterprise
Asset Management System and maintaining all of the organization's web
sites.
Marketing/Public
Relations
Leigh Trapp, an AboutFace™
executive partner, heads up the Marketing and Public Relations
Department. With over 24 years of experience in the fields of
broadcasting, advertising and marketing, Trapp brings her expertise to
direct AboutFace's marketing program and serves as a consultant for the
company's numerous new media projects. In the 1980s and early '90s,
Trapp served as general manager for a variety of radio stations across
the Southeast. As the youngest female general manager in the US, she
became a specialist in starting up new stations and in turning around
stations in economic crisis.
