Profile | Terena Campagna
Terena Campagna, President and Subject Matter Expert at AboutFace™ is the architect of ACES, Advanced Customer Experience Strategy and a leader in the area of customer experience. Campagna specializes in crafting custom performance improvement solutions that will impact clients' frontline, management and leadership teams.
During her tenure, AboutFace™ has helped clients face and overcome performance challenges through a unique array of development services: flexible and affordable online learning architecture; automated job role training; behavior-based skill certifications; web-based performance action-planning; and customer loyalty intervention programs.
Campagna has developed organizational leadership at all levels for over 12 years. She also has extensive experience in management effectiveness, high-performance team intervention, talent engagement and change implementation. Previous to her current position, Campagna helped decentralize and transform the Georgia Department of Labor's workforce development strategy. Her leadership in the successful implementation of an enterprise-wide Learning Management System integrated the agency's development and performance management processes. Campagna's contribution to state government set new standards for departments striving to become world-class learning organizations.
Her educational background includes a B.S. in Organizational Communication from Kennesaw State University (Atlanta, GA), and an M.A. in Training & Development from Roosevelt University (Chicago, IL). She is a graduate of the University of Georgia's Executive Leadership Program and served on the KSU Communication Advisory Council for three consecutive years.
Campagna earned the Roosevelt University's "2007 Master's Award" for Training & Development. She currently serves on the Board of Directors for Positive Outlook. In addition to building and implementing development solutions, Campagna's team has been recognized for outstanding performance consulting in the areas of evaluation design, high-impact program rollout and management coaching.
Key clients who have endorsed Campagna's consulting work include:
Leadership
Campagna's leadership style is all about passion and commitment. She was quoted as saying, "There aren't any rules on my team. Just one key expectation: A-Players only."
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