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Company Profile

AboutFace™ helps CEOs and their leadership teams conceive clever, customer-centric strategies that engage customers in new and exciting ways. Because we are equally proficient in mystery shopping, marketing research, customer experience strategy and performance analysis, we are able to develop solutions that effectively deliver robust financial wins.

Secret Shopping On-Demand is for small businesses with 14 or less locations.

Careers at AboutFace™

A few individual, highly engaged players can really make a difference, and an organization filled with the right people can completely change the game. We're dedicated to creating an environment where A-Players flourish. That requires flexibility, partnership and challenge. We have it. Do you have what it takes to contribute to that type of organization? If you do, explore the job descriptions located on our Careers page.

Franchise On-Demand helps you evaluate and track your franchisees compliance and performance.

Differentiators

You'll find dedicated, driven people at every level of our organization. Check out our ever-growing list of value-rich products and services, and it is clear we listen to our clients. Besides designing products and solutions that solve professionals' most nagging problems, there are a few other points of differentiation we would like you to know.

The Service Recovery Index is a consumer poll that rates companies' behaviors around customer retention and recovering customers at point of service failure.

Honors

AboutFace™ has received many marks of distinction from the mystery shopping industry as well as its peers, its clients and the business community at large. NAWBO, Inc. 5000, WBENC, FabJobs.com are among the many organizations that have recognized AboutFace™ over the years.

The Guestumentary™ brings your customers' stories and experiences to life, allowing your people to understand what makes a difference.