AboutFace™ is THE SOURCE for CUSTOMER EXPERIENCE MEASUREMENT
Why Do Organizations Choose AboutFace™?
New Program Development Consultancy helps you create a program tailored to your needs. We don't just ask you to supply us with your survey like most companies, we usher you in and support the process 100%. This saves you time and frustration and guards your program against problems.
Our web-based analytics system is top-notch. It is both sophisticate and yet super easy to use. With the following capabilities, no other system is better for clients:
Obsessive Care" Client Services Management, our trademarked client care program, assures your firm the best customer experience, and we have the numbers to prove it. Our clients have problems less than a ¼ of 1%. And when concerns arise, we resolve issues within 36 hours 96% of the time.
Our Frontline Performance Development Team offers program enhancements like rewards and recognition, rollouts, training, promotions and educational tools to establish the right tone for your program. Clients receive free Buzz Reports to help them promote the wins and losses of current results as well as, Executive Summaries. Twice a year, we perform value-added performance summaries as well to keep everyone on track to focus on the goals.
We offer a wide Variety of Services. As your needs grow, we can seamlessly provide other services. Some of these services include website and telephone evaluations as well as, price and competitive audits, polling/surveys and consulting. Many of our clients have 5 - 7 projects with us.
Established and Experienced, in the industry for 14 years helps us understand your challenges and assure program success. To date, our programs have earned our clients almost 1 billion in increased revenue. Additionally, we are the Most Awarded Company in the Industry. With the amount of scams that have plagued our industry, mystery shoppers need to trust the company deploying the project or assignments won't be picked up and completed. We are respected and that goes a long, long way in delivering on-time projects.
Better Philosophy = Better Results. Most mystery shopping companies believe mystery shopping is just a measurement tool. It does do that, without question. But, when utilized well, it creates cultural change. Secret shopping reinforces your own educational efforts and allows people to practice month after month. When coupling secret shopping with other improvement technologies (reinforcers) behavior is modified and impacted.
