For many years the mystery shopping industry was plagued with a dirty little secret: POOR SERVICE. This may seem difficult to believe given the fact that the industry is responsible for evaluating others’ services.

From its inception, AboutFace™ began changing the face of the industry by setting and exceeding standards in a methodical, almost fanatical way. We call this dedication to excellent service Obsessive Care™. When you sign with us you can expect:

• 90% of issues are handled within 24 hours (minus weekends).
• 96% are complete at the 36 hour mark.
• If over the 36 hour mark, all clients receive an e-mail explaining the delay.
• This gives the Project Manager an additional 48 hours to resolve the issue.
• And finally, we have a 100% service guarantee.

Bottom line, our teams function like mini-business units, with individual compensation tied directly to the team's overall customer satisfaction level as well as other performance measures. Smaller teams allow us to develop strong rapport with our clients. This naturally leads to team members being able to spot recurring problems and fix them. This level of detail makes for long-term partner-oriented relationships.