Clients who choose one of our custom programs receive access to their own online reporting portal. Some of the features and benefits for clients include:

FEATURES	BENEFITS
Real-time reporting	Provides up-to-date information
E-mail notification/triggers	Saves time, allowing you to receive shops without logging in
Qualitative and quantitative trending	Provides insight and understanding via statistical trends and impressions
Export via PDF and Excel	Allows you to send out information your way
Queries	Isolates hot button information, allowing you to focus on key items needing improvement
Graphing	Creates colorful visuals - pictures = high impact messages
Drill down to detail	Allows you to see results you want to know more about and to drill down to the secret shopper's actual visit
Evaluations with grit!	Makes review time more efficient with easy-to-interpret evaluations that tell the story of the visit to the reader, categories that mean something, and colors that define
Access to LiveSupport from main page	Provides convenient help directly from your portal
Smiley Benchmarking	Provides positive reinforcement and an optimistic tone - shops that achieve above a pre-set score earn a smiley
Order Rewards from E-mail notifications	Makes rewarding and recognizing employees with great results easy. Simply click and order an item from the HTML e-mail that comes along with the shop notification. We do the rest, and you look like the great boss that you are!

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