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AboutFace™ helps its clients get the most from their new program through the use of Consulting Services. A New Project Development Consultant, armed with organization development expertise, collaborates with clients during the developmental phase of their projects to ensure that all deadlines are met and shopping begins on time.

AboutFace™ Development Process is divided into ten critical phases through which the New Project Development Consultant will guide the client:

1. Discovery

2. Research

3. Development

4. Written Approval

5. Program

6. Test

7. AboutFace™ Team Orientation

8. Launch

9. Analyze

10. Walkthrough



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AboutFace™ uses the frontline measurement tool secret or mystery shopping to help companies and teams reach their full potential.  Our secret shopper programs effectively allow clients to hold a mirror up to their business, urging them to look inward and discover all that is good and not so good about how they operate.  Second, our services equip our clients with the tools, guidance and support to help them capitalize on their organization's strengths and minimize or eliminate their weaknesses.