If any evaluation does not yield "useful" information, AboutFace™ will provide the Client with an additional evaluation the following month or round at no charge as long as the Client first informs us within 30 days of the shopping date. The Service Guarantee cannot be enforced if the Client does not like the information; instead, the information must be lacking in detail or too vague to glean anything "significant." AboutFace™ will research the request and make a clear determination of the outcome.

The only exception to this guarantee is with any reimbursable shopper fees. All expenses must be paid the Client.