Most customers are not aware of the differences in mystery shopping providers until it is too late. This means customers will sign annual agreements and be discontent with the work product they receive.

As the industry leader in programs that yield improvement (vs. solely measurement), AboutFace™ has always set the standard for program integrity, service and innovation. Let's take a look at where and how we stack up to the pack.

THE OBSESSION!

How does one company, over the past 6 years, win 6.2 times more awards than any other company in the industry? Obsession! Obsessive Care™ means a dedication to details. It means:

For Clients:

• Development consulting services from a business performance expert. We set you up to win!
• Fair and quick issue resolution
• Issue tracking to show chronic design flaws
• Quick response time
• Total customization
• Super sharp, dedicated team assigned to new clients

For Shoppers:

• Great education and coaching after each assignment
• Fast shopper pay
• Pay incentives for higher quality work
• Shopper ambassador who serves as a liaison to help shoppers navigate AboutFace and the industry

EVALUATIONS WITH GRIT

• Detailed evaluations help people understand how they are perceived by their customers. Most companies try to lessen the amount of detail shoppers can submit. More detail means more back-end quality control fees. AboutFace believes you can't improve if you don't fully understand.
• Receipts, names and descriptions provide proof to your people that an AboutFace check-up occurred. This provides greater credibility, which also means less push back from those who receive shops, and more progress. These evaluation features are a requirement for us. Most other firms like to get them, but they are not considered a must.
• #1 quality control process in the industry: two editors review each assignment to check for errors, consistency and thoroughness.

TECHNOLOGY

AboutFace™ invests in a sophisticated, yet simple, online reporting system. Some of the features we offer:

• Branded portal
• Real-time, plus 24/7 access
• E-mail notification in PDF when shops are complete
• 5 layers of user restrictions
• Graphs
• Colored reports to make results pop
• Trending that holds people accountable for improvement
• Benchmarking, so you can see improvement and success/improvement rates
• Much, much more!

IMPROVEMENT SERVICES!

We provide many measurement only services, like price audits and competitive analysis; however, many of our clients come to us because they want to help their teams improve. When improvement is the goal, our innovative Improvement Technologies Department develops educational and promotional tools, as well as rewards packages. Our clients have little time, so this service helps them reach their goals.

A TONE THAT MAKES YOU SMILE

The tone of your improvement-oriented program is critical to people's buy in. The Big Smiley™ is our secret weapon against resistance to the heightened scrutiny a mystery shopping program brings.