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Social Networking

By sponsoring industry blogs and hosting active discussion communities online, AboutFace™ has taken an active role in the world of social networking. Connect with us on LinkedIn or Facebook and subscribe to Get Beyond Satisfaction to join the conversation today.

Secret Shopping On-Demand is for small businesses with 14 or less locations.

Great Minds

Hardly a day goes by that one of us doesn't contact other staff members to hook them up with a thought-provoking book, article or podcast. We have great ideas. So do others. On our Great Minds page, we share with you resources we think are worthy of your attention.

Franchise On-Demand helps you evaluate and track your franchisees compliance and performance.

Video Testimonials

Clients who partner with AboutFace™ and manage their programs as they're intended to be implemented, quickly realize that our programs simply work. Watch testimonial videos & learn how our relationship with them has enhanced their customer satisfaction and made a profound difference on their overall frontline performance.

The Service Recovery Index is a consumer poll that rates companies' behaviors around customer retention and recovering customers at point of service failure.

Case Studies

Case studies from actual clients offer powerful evidence that consistent measurement and reinforcement really work. Read what a couple of nationally-known companies say about the extraordinary results they achieved after implementing programs designed by AboutFace™.

The Guestumentary™ brings your customers' stories and experiences to life, allowing your people to understand what makes a difference.