Paco Underhill
Paco Underhill is an environmental psychologist, the author of the books Why We Buy: The Science of Shopping and Call of the Mall: The Geography of Shopping, and the founder of a market research and consulting company called Envirosell. He employs the basic idea of environmental psychology, that our surroundings influence our behavior, to find ways of structuring man-made environments to make them conducive to retail purposes.
This is a great interview with Paco Underhill on shopping in a recession.
Mahan Khalsa
Mahan Khalsa shares the Helping Clients Succeed sales methodology-a client-focused approach that breaks down the dysfunctions in the selling/buying process and allows sellers and buyers to get real, collaborate and craft exact solutions.
Business Week: Innovation of the Week Podcast
Every week, Business Week talks to the people who spur innovation. From Business Week: "From authors to architects, CEOs to car designers, these pioneers share their stories and strategies."
Listen to the lastest Innovation of the Week podcast
Great podcast on CUSTOMER EXPERIENCE from Business Week: Making Meaning: How Today's Companies Can Connect with Consumers
Business Week: Customer Service Champs Podcast
Business Week "takes you inside the thinking of senior managers from their Customer Service Champs - their annual survey that ranks the best customer service firms - along with the brightest consultants, professors and thinkers to about the trends, ideas and best practices that are driving the field today."
Check out Business Week's Customer Service Champs Podcast on iTunes.
