 |
Paul Sevilla, Director of Internal Communications & Customer Service for Follett Higher Education Group, discusses Follett's operation of college bookstores and how they work with AboutFace™ to measure the customer's experience in their stores.
Alkis Crassas of EVOS discusses how EVOS' innovative, healthier approach to its franchise model differs from the industry standard. He also discusses EVOS' relationship with AboutFace™ and how he uses mystery shopping to evaluate franchisee compliance and customer feedback to ensure success.
