Watch this interview with Paul Sevilla, Director of Internal Communications & Customer Service for Follett Higher Education Group, where how Follett works with AboutFace to measure the customer's experience in their stores.
AboutFace's own Paige Hall & Terena Campagna join an an outstanding lineup of Customer Experience experts to launch Get Beyond Satisfaction, a blog dedicated to inspiring rich conversation and uncovering insights about earning and keeping customer loyalty.
Match your needs with the needs and challenges of others by browsing through case studies and testimonials.
The Challenge: After investing in training over 1,000 sales reps, Centex was not seeing the type of sales skills and revenue they expected. If reps followed their proven sales process, they had a 20% greater chance of closing... Read more
Listen & watch this hard-hitting executive insight on Hertz's business model from Jack Welch.
