Watch this interview with Paul Sevilla, Director of Internal Communications & Customer Service for Follett Higher Education Group, where how Follett works with AboutFace to measure the customer's experience in their stores.



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Paige Hall, Customer Experience Vigilante, braves the wilds of a major retail store in search of a bed and the realities of the customer experience.

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Match your needs with the needs and challenges of others by browsing through case studies and testimonials.

The Challenge: After investing in training over 1,000 sales reps, Centex was not seeing the type of sales skills and revenue they expected. If reps followed their proven sales process, they had a 20% greater chance of closing... Read more

Listen & watch this hard-hitting executive insight on Hertz's business model from Jack Welch.

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