Background

Paige Hall, founder and CEO of AboutFace™, is an acknowledged maverick in the secret shopping industry. Throughout AboutFace’s existence, Hall has made important distinctions about how secret shopping and frontline evaluations should be used to drive performance and change behavior. Under her dynamic leadership, AboutFace™ catapulted to the top of the secret shopping industry where it has remained for many years.

Prior to founding AboutFace™, Hall graduated Magna Cum Laude from Georgia State University with a B.A. in Training and Development. Interestingly, she was the first person in the state of Georgia to earn this degree, having led the charge to create a degree in this heretofore untapped field. After graduating, she developed Boar’s Head Provision Company’s secret shopping program and later acted as Director of Training for the Hartsfield-Atlanta Airport’s parking operation. Hall realized that, regardless of the diversity of the environments, performance evolved exactly the same: utilizing a results-oriented program where associates could read how actual customers perceived their performances resulted in immediate improvement.

Hall’s reputation as an authority in the fields of performance assessment, ROI, mystery shopping and frontline teams has resulted in over 30 articles and 80 television interviews featuring her expertise. Her work also attracted the attention and seal of approval of Ken Blanchard (Organizational Development and Performance Guru). In addition to over 39 industry awards granted to AboutFace™, Hall earned the coveted Mystery Shopping Industry Leader Award five years consecutively. It was also an honor to receive nominations for the Women’s Inc. 50 in 2007 and for the Inc. 5,000 in 2007 and 2008.

Hall’s results speak for themselves: Over the last 13 years, her work in developing effective programs has earned almost 1 billion dollars in increased revenue for clients.

Leadership

Hall has a style of leadership all her own that motivates and challenges others to do and be their best. She leads through inquiry, constantly asking deeper questions that help draw out their best. This approach allows them to see angles they have not thought through. Further, she teaches with stories and analogies, with humor and fun, which is the key to offsetting the intense challenges she poses to her people.

Hall said, "I feel that I have made a significant contribution to their lives by teaching them the best business practices to help them deliver within any environment they choose to play. I believe in them, and I thank them for giving me the same belief.”

Reputation and Recognition

LinkedIn

View Paige Hall's profile on LinkedIn

Awards

· Top 100 Chinese Restaurant Awards

· Big Builder ‘07

· American Society of Training and Development (3 times)

· Industry Leader Award with the National Center of Professional Mystery Shoppers (5 consecutive years)

Consulting and Expert Opinion

· Speaker: Centex Homes, Motorola, My Choice Medical, Publix Supermarkets, Boar’s Head Provision Company, Lexus/Toyota and many others

· Brand new blog launched March 1, 2008: www.customerexperiencevigilante.com

· Shopper’s Industry Blog: www.whiteglovejournal.com

· Podcast Grill: http://podcastgrill.wordpress.com/page/2/

Giving Back

AboutFace™ has earned more awards for community service than any other company in our industry. Through the years, we have supported the following worthy causes:

· Brain cancer research

· Cancer research

· Support for soldiers

· Relief for 5 different disasters

· CARE: I Am Powerful program to empower women world-wide