Question: What do you get when you walk from Target to Books-A-Million? Answer: A face full of smoke. Confused? Stay with me here, I’m about to explain. In one of my favorite shopping centers, smack-dab between Target and Books-A-Million, sits Circuit City. Now, I’m not here to blast Circuit City per se (not […]
Dell Dies While Apple Flies
Published in June 1st, 2008
Posted by Paige Hall in Frontline
It’s no secret that our economy has seen better days. Prices are up on everything from gasoline to rice, while employment rates and consumer confidence are down. Businesses are hurting. What should they do to stay afloat while the undertow of an unsteady economy sucks the others under?
Recent studies reveal that a customer-centric approach […]
Golden Egg from a Guest: Ritz Carlton (in Philadelphia) Cares
Published in May 13th, 2008
Now and then, I invite other respected industry professionals to share their frontline experiences with my readers. Recently, a recount of a Ritz Carlton snafu and recovery by consultant and coach to corporate executives, professionals, and independent business owners, Liz Bywater, PhD, caught my attention. Here’s a snippet of her story:
Several weeks ago, I attended […]
Who’s Eating the Mint off Your Pillow (at the Portofino in Pensacola, FL)?
Published in March 14th, 2008
I recently mentioned “pesky little details” in another entry, (See “If Your Bed Isn’t Made…”). However, on a recent visit to a luxury resort on Pensacola Beach in Florida, I was confronted with evidence of something else pesky, and it had left some details of its own. Condominiums at this resort are valued at $700,000, […]
Don’t want to be ‘Rotten’? Invest in Your People (Like Starbucks, not like K-Mart)
Published in February 18th, 2008
Posted by Paige Hall in Rotten Egg
At Customer Service Vigilante, we bestow the label ‘Rotten Egg’ on companies as our way of pointing out the horrors customers face at those stores every single day. People definitely have grudges to bear… with good reason. I totally understand.
However, don’t forget there are also amazing companies out there, and they deserve to be […]
If your bed isn’t fully made, people won’t lie in it… (Holiday Inn in Worthington, OH)
Published in February 11th, 2007
Posted by Paige Hall in Rotten Egg
In the hotel industry, strategic development and marketing folks work hard to put a competitive package together. The package is meant to help all of the franchisees of the brand compete.
Look at this picture perfect mimic of Westin’s Heavenly Bed™.
The Holiday Inn is heading in the right direction. They have delivered a competitive edge to […]
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Recent Entries
- Ashes to Ashes
- Dell Dies While Apple Flies
- Golden Egg from a Guest: Ritz Carlton (in Philadelphia) Cares
- Who’s Eating the Mint off Your Pillow (at the Portofino in Pensacola, FL)?
- Don’t want to be ‘Rotten’? Invest in Your People (Like Starbucks, not like K-Mart)
- If your bed isn’t fully made, people won’t lie in it… (Holiday Inn in Worthington, OH)
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