Ashes to Ashes

Published in June 24th, 2008

Posted by Paige Hall in Frontline, Out & About

Question: What do you get when you walk from Target to Books-A-Million? Answer: A face full of smoke. Confused? Stay with me here, I’m about to explain. In one of my favorite shopping centers, smack-dab between Target and Books-A-Million, sits Circuit City. Now, I’m not here to blast Circuit City per se (not […]

Dell Dies While Apple Flies

Published in June 1st, 2008

Posted by Paige Hall in Frontline

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It’s no secret that our economy has seen better days. Prices are up on everything from gasoline to rice, while employment rates and consumer confidence are down. Businesses are hurting. What should they do to stay afloat while the undertow of an unsteady economy sucks the others under?

Recent studies reveal that a customer-centric approach […]

Golden Egg from a Guest: Ritz Carlton (in Philadelphia) Cares

Published in May 13th, 2008

Posted by Paige Hall in Frontline, Golden Egg, Guest Post, Hospitality

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Now and then, I invite other respected industry professionals to share their frontline experiences with my readers. Recently, a recount of a Ritz Carlton snafu and recovery by consultant and coach to corporate executives, professionals, and independent business owners, Liz Bywater, PhD, caught my attention. Here’s a snippet of her story:

Several weeks ago, I attended […]

Who’s Eating the Mint off Your Pillow (at the Portofino in Pensacola, FL)?

Published in March 14th, 2008

Posted by Paige Hall in Frontline, Hospitality, Rotten Egg

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I recently mentioned “pesky little details” in another entry, (See “If Your Bed Isn’t Made…”). However, on a recent visit to a luxury resort on Pensacola Beach in Florida, I was confronted with evidence of something else pesky, and it had left some details of its own. Condominiums at this resort are valued at $700,000, […]