Now and then, I invite other respected industry professionals to share their frontline experiences with my readers. Recently, a recount of a Ritz Carlton snafu and recovery by consultant and coach to corporate executives, professionals, and independent business owners, Liz Bywater, PhD, caught my attention. Here’s a snippet of her story:

Several weeks ago, I attended […]

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I recently mentioned “pesky little details” in another entry, (See “If Your Bed Isn’t Made…”). However, on a recent visit to a luxury resort on Pensacola Beach in Florida, I was confronted with evidence of something else pesky, and it had left some details of its own. Condominiums at this resort are valued at $700,000, […]

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