Who’s Eating the Mint off Your Pillow (at the Portofino in Pensacola, FL)?

Published in March 14th, 2008

Posted by Paige Hall in Frontline, Hospitality, Rotten Egg

I recently mentioned “pesky little details” in another entry, (See “If Your Bed Isn’t Made…”). However, on a recent visit to a luxury resort on Pensacola Beach in Florida, I was confronted with evidence of something else pesky, and it had left some details of its own. Condominiums at this resort are valued at $700,000, […]

Don’t want to be ‘Rotten’? Invest in Your People (Like Starbucks, not like K-Mart)

Published in February 18th, 2008

Posted by Paige Hall in Rotten Egg

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At Customer Service Vigilante, we bestow the label ‘Rotten Egg’ on companies as our way of pointing out the horrors customers face at those stores every single day. People definitely have grudges to bear… with good reason. I totally understand.
However, don’t forget there are also amazing companies out there, and they deserve to be […]

If your bed isn’t fully made, people won’t lie in it… (Holiday Inn in Worthington, OH)

Published in February 11th, 2007

Posted by Paige Hall in Rotten Egg

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In the hotel industry, strategic development and marketing folks work hard to put a competitive package together. The package is meant to help all of the franchisees of the brand compete.
Look at this picture perfect mimic of Westin’s Heavenly Bed™.

The Holiday Inn is heading in the right direction. They have delivered a competitive edge to […]